Mode of Action
The service is linked to an e-system where the ticket is electronically submitted from the beneficiary to the Minister's office to be reviewed by specialists in the office. It is electronically referred to the competent authorities within the Ministry or education departments and copied to the Minister.
The relevant authority receives the ticket, and appropriate action is taken. Then, the beneficiary is notified of the ticket number via a text message and e-mail. The beneficiary can inquire about the ticket using its number, the identity number, or the beneficiary's cell phone number.