نعم
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Sign Language Application (Sign language):​

The Ministry of Education is keen on finding all appropriate communication solutions to communicate with people with hearing disabilities. These solutions include the application of "Eshara," which represents a distinguished communication service aimed at supporting the government and private service sectors. This aims to achieve comprehensive services for deaf clients as well as facilitate their procedures by providing direct support to people with disabilities (deaf people) through a digital platform that supports visual communication between deaf customers and a call center for remote sign translation. A translator acts as a third party through the digital platform by converting the sign language into spoken Arabic and vice versa, so that the translator becomes a mediator between the employee and the deaf client.​​​

The Vision:

Leadership and innovation in empowering people with hearing disabilities.

The message:

Providing a digital platform that creates integrated solutions to empower people with hearing disabilities, in addition to building effective partnerships locally and internationally in the field of deaf empowerment.

Values:
  • Customer Satisfaction.
  • Creativity.
  • Flexibility.
  • Trust.
  • Secrecy.
Objectives:
  • Remove communication barriers.
  • Raising the quality of the services provided.
  • Empowering the deaf and supporting their independence.
  • Maintain customer privacy.
  • Raising awareness of the facilitating arrangements for deaf people.
Learn about a sign language service for the deaf:
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Why "sign language"?

The "Ishara" application comes with distinguished communication solutions for people with hearing disabilities, as the application represents solutions to all challenges in the field of communication with them. These challenges include:

  • The certified translators in the Kingdom cannot cover the needs of deaf people with the traditional method of translation.
  • When resorting to a helpful assistant in translation, the deaf lose their independence, and they may lose their privacy as well.
  • Communication through writing is not perfect, as the written language is considered a secondary language for the deaf, and they are not proficient in it in a way that guarantees the quality of communication.
  • 5% of the world's population and 1.4% of Saudis are deaf, while 90% of service agencies do not provide facilitating arrangements for deaf people.
Steps to make use of  the service:
  1. Download a free copy of the application.
  2. Fill out the basic information and data.
  3. Ensure that the service is available in the geographical area.
  4. Make a video call.
  5. The beneficiary evaluates the quality of the service​.
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