e-Services Delivery - Agreements and Levels

​Ministry of Education affirms its commitments related to client satisfaction. Each service is set to be delivered within a particular timeframe. Below is a list of the e-Services provided through the portal, which are bound by the service delivery standards and their estimated timeframe. 

The timeframe does not include additional procedures required from the service user in case of the submission of incomplete information. The timeframe is not applicable to procedures completed by a third party, such as a university or a state institution. 

In case the service delivery requires involvement of a third party, clients must follow the regulations of each service provided by the e-Portal as explained in the e-Services guide of the Ministry of Education, all the e-Services are consecutively added to this list. 

For more information about all the available e-Services, kindly see the e-Services Catalogue​​ of the Ministry of Education.​

Response to Enquiries received by e-Mail or e-Forms:

Ministry strives to respond within 14 working days to enquiries received by e-Mail or e-Forms.

Open Data Request and Support Form:

Pleased to serve you, to request open data​ or in case have any difficulties in getting data, kindly fill in the form Open Data Request and Support Form.

Work Hours - Sunday to Thursday, from 07:30 AM to 02:30 PM.

Response Time - 2 work days.

For enquiries, please call, Beneficiaries Care Center 19996, 24/7.

e-Services Delivery Levels:

Procedural Services for Scholarships Students
Personal ServicesCompletion Timeframe (Working Days)Service AvailabilityRemarks
Vacation request724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Inquiry724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Visa renewal request724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Letter of identification request724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Financial guarantee request724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Financial ServicesCompletion Timeframe (Working Days)Service AvailabilityRemarks
Resumption of funding1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Stopping of funding1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Fees payment request1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Compensation request1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Reimbursement of differences request1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Excellence reward request1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Follow-up ServicesCompletion Timeframe (Working Days)Service AvailabilityRemarks
Extending language learning1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Extending dependent's scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Repeating of study year1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Returning to scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Transferring from country1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Termination of scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Postponing scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing scholarship start date1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing scholarship end date1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing study major1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing university1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing study major and university1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing male guardian1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Changing language institute1024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Extending scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Travel for educational purpose1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Attending symposium or conference1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Attending training courses1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Educational trip1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
General request1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Separation of dependent's scholarship1524/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Data Update ServicesCompletion Timeframe (Working Days)Service AvailabilityRemarks
Adding academic report724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Adding new dependent724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Adding new academic qualifications724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating bank account information724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating educational information724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating passport information724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating personal information724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating dependent's information724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating academic report724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Updating academic qualifications724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
New File ServicesCompletion Timeframe (Working Days)Service AvailabilityRemarks
Studying on student's self expenses724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Opening student file724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Opening file for studying dependent724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Sponsored student's study start724/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Requesting and Upgrading ScholarshipC​ompletion Timeframe (Working Days)Service AvailabilityRemarks
Requesting scholarship for student relative2024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Requesting scholarship for student2024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Requesting scholarship for dependent2024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Requesting scholarship for studying dependent2024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM
Upgrading scholarship2024/7Work Time-5 Working Days-from 07:30 AM - 02:30 PM

Receiving and Processing Complaints, and Suggestions:

In accordance with Saudi Arabia's regulations of justice and transparency, Ministry of Education welcomes clients' complaints and suggestions and advices for the purpose of improving its services.

In order to improve its services Ministry of Education has alrea​dy done the following:

  • Provided e-Means of communication to the clients for submission of complaints and suggestions.
  • Connected the system of submitting complaints and suggestions with the system of e-Communication of  Ministry of Education.
  • Assigned ticket numbers to each submission of a complaint or suggestion, using it a client can follow-up using the e-Portal of Ministry of Education.
  • Used electronic ways of communication such as e-Mails and mobile text messages to update clients with the information related to their submissions and services on the portal.
  • Guaranteed forwarding of each submission to its concerned department, within two working days and classifying it as delayed if not completed in given timeframe and subsequently its proper investigation by the management.

Obligations and Responsibilities of the Clients:

To help the Ministry of Education fulfil its commitments stated in the client agreement, clients are kindly requested:

  • Not to misuse the e-Portal of Ministry of Education or its e-Systems in a way, that may lead to the stoppage, or failure of the service with other users, or that may compromise the security of the e-Portal, and the e-Systems of Ministry of Education.
  • Not to use the e-Portal of Ministry of Education to spam the staff with too many, fake, or unrelated service requests and submissions.
  • Not to use the e-Portal of Ministry of Education for submitting false or inaccurate information or documents.
  • Provide all the required information and documents to avoid any delay in requested service completion.
  • Provide clear and accurate personal and contact information when submitting a complaint or suggestion, with accurate information and details about the complaint or suggestion and also attach the supporting documents if available.
  • When using the services of sharing, interaction and social networking of the e-Portal of Ministry of Education, kindly follow terms and conditions of each service.

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    7/3/2019 12:57 PM
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