Beneficiary Service Statistics - Q1 2021

124864

Calls

Count of phone calls
18655

Sessions

Count of live chat sessions
53457

Tickets

Count of beneficiary tickets submitted on Tawasul
Service Satisfaction Indicator (Highest rated)
  1. Review student information
  2. General education student registration
  3. Inquire about school information
  4. Print regular student identification
  5. Inquire about missions' location
  6. Print regular student identification
  7. Submit technical support request
  8. Summer term student registration
  9. Inquire about student allowance
  10. File a complaint
Service Satisfaction Indicator (Lowest rated)
  1. Re-issue a school diploma (My Results)
  2. Student transfer to other school
  3. Abroad study for self-funded student Application
  4. Inquire about school information
  5. Make an Inquiry
  6. Print a certificate
  7. Private school tuition fee raise request
  8. University credentials verification (Moahhal)
  9. Curriculum View
  10. University and higher education institutions admission verification (Maqbool)
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