In alignment with Ministry effort to elevate all their services provided, and shouldering responsibility and duties, Ministry was keen to provide e-services through several channels like internet portals and handheld devices, with the aim to facilitate and speed up delivery of services to beneficiaries. This is to fulfill and deliver work and duties as per the Noble Orders and Directives to do all that is needed to provide easy and prompt service to Ministry beneficiaries.

With regard to service delivery timing, we would like to point that the durations of service do not include time taken to fulfill any incomplete requirements in the case a beneficiary did not provide these. Service duration also does not include time to process transaction by a third party, like an other government organization, when the service nature necessitates so.

It is mandatory for beneficiaries to fulfill terms and requirements of each service as stated in the e-services directory.All updates or additions to services will be published accordingly in the directory.

Ministry of Education portal provides necessary help and support to beneficiaries as required to accommodate largest possible number of visitors. Portal makes available text and multimedia content in addition to detailed information and hyperlinks into forms of help like frequently asked questions,terms & conditions and policies, comments and complaints anda contact-us page.
Ministry of Education is keen to put first user information confidentiality and privacy. Policies that govern confidentiality and privacy are in place and work carried is applying all respective terms throughout the portal. For more information in this regard, please visit Terms, Conditions and Policies page.
Ministry welcome, respond and interact with all beneficiary communications. Throughout the portal and by the dedicated contact-us page the recommendations and complaints pages, , Ministry interacts with beneficiary messages and communication.
You can review service level agreements of all e-services provided by Ministry found at the e-services directory page.