About E-Service Steps Requirements Documents SvcBody Description This service allows the beneficiaries to submit and file complaints related to education. These complaints are followed up on under the supervision of a higher committee comprised of ministry agencies and headed by the minister's advisor. Alternative channels for obtaining the serviceDear beneficiary: If the service is not available electronically, you can call the User Care Center 19996, 24 hours a day, seven days a week, or contact the User Care Center TWASUL Notice: All correspondence made through this service is registered and archived to ensure the quality of the Service. ServiceProcedure 1. Log in to the leading portal of TAWASUL using the following link: https://tawasul.moe.gov.sa or the TWASUL App. 2. Select “Submit” a complaint ticket. 3. Fill in the applicant's information. 4. Choose the authority to which the complaint will be sent. 5. Choose “submit the ticket." The user will be notified of the ticked number by a text message. ServiceRequirementsNone ServiceDocuments
